必要功能无需 Google Analytics。FileNest 使用 Google Consent Mode：在你同意前或选择拒绝后，分析 Cookie 保持禁用；Google 代码可能发送有限的无 Cookie 测量信号。只有选择“同意”后才启用完整匿名站内统计。我们不会把文件名、文件内容、输入文字、邮箱或付款资料发送给 GA4。
Necessary features do not need Google Analytics. FileNest uses Google Consent Mode: analytics cookies stay disabled before consent and after Reject, while the Google tag may send limited cookieless measurement signals. Full anonymous site analytics starts only after Accept. We do not send file names, file contents, typed text, email or payment details to GA4.
Public contact email: filenest12@gmail.com. FileNest does not publish an unverified fixed support-response time; use the relevant self-service route first, then send the necessary details in one message.
Product & account supportFor tool, account, quota, sign-in or general usage questions, start in the Support Center. If the issue remains, send the tool name, browser or device, approximate time, error message and reproducible steps in one message.Open Support Center →Billing & refundsFor payment, renewal, cancellation or refund questions, review the Refund Policy and account billing first. Include account email, payment date, amount and billing period when relevant, but do not send complete card details.Read Refund Policy →Privacy & data questionsFor local processing, High Accuracy OCR, account data or analytics choices, review Privacy and Service Providers & Data Flow first, then use the public email if needed.Read Privacy →Security questionsUse the responsible-disclosure route published in the Trust Center for security-related issues and keep sensitive details out of public product feedback.Responsible disclosure →Business & partnershipsDirectory listings, content partnerships, product collaborations or other business questions can use the public email. FileNest does not currently promise an affiliate program, public API partnership or enterprise sales program; proposals are evaluated individually.Email business inquiry →Product feedbackFeature ideas, workflow friction, usability and privacy feedback can use the Trust Center feedback route. A submitted idea does not create a roadmap commitment or release date.Send product feedback →
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Keep unnecessary sensitive data out of email.
Ordinary support does not require full card numbers, passwords, verification codes, identity documents or unrelated private file contents. Stripe handles payment details.